- Country: Malawi
- Summary: Eoi - Malawi - Implementation of Erp for Customer Services Improvement for Rumphi Water Supply and Sanitation Services Improvement Project - Rwssip
- MWT Ref No: 115021593
- Deadline: 05 Mar 2025
- Financier: African Development Bank (AfDB)
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.:
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- Description:
- The services included under this contract are for Implementation of an ERP for Customer Services Improvement. The Consultant will be required to provide an ERP System that will improve operational efficiency and customer service delivery. Specifically, the Consultant will be required to: -Implement a web-based Enterprise Resource Planning (ERP) system to automate, integrate all the NRWB-s operations/processes and enforce necessary controls.Integrate all processes across the organisation including Operations Management, Customer Services, Meter reading and maintenance, Billing, Receipting and Revenue Credit Control Management, Financial Management, Payroll, Messaging for communications, and Project Management.Provide a system with dashboard capabilities to facilitate accurate and timely reporting and informed strategic management decisions.Improve customer service delivery by providing an online contact point, improving access to customer information, improved fault reporting and tracking.Improve organisational productivity through the reduction of time spent on managing documents among others.Provide periodical and ad hoc reports.
- Documents:
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CLICK HERE TO LOGINEoi - Malawi - Implementation of Erp for Customer Services Improvement for Rumphi Water Supply and Sanitation Services Improvement Project - Rwssip - Malawi Tender
The AFRICAN DEVELOPMENT BANK (AFDB), a Government sector organization in Malawi, has announced a new tender for Eoi - Malawi - Implementation of Erp for Customer Services Improvement for Rumphi Water Supply and Sanitation Services Improvement Project - Rwssip. This tender is published on MalawiTenders under MWT Ref No: 115021593 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-03-05.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
